Frequently Asked Questions
Find answers to common questions about your Sonova Consumer Hearing products and orders.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the United States.
How do I initiate a return or exchange?
We offer a 30-day money-back guarantee. To start a return, please visit our online Return Portal with your order number and email address to receive a prepaid shipping label.
Do your audio products come with a manufacturer warranty?
Yes, all new Sonova Consumer Hearing devices include a 2-year limited warranty that covers manufacturing defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Are your wireless headphones compatible with both iOS and Android?
Yes, our Bluetooth-enabled products are designed for universal compatibility and work seamlessly with both iOS and Android smartphones, tablets, and computers.