Returns & Refunds Policy
Sonova Consumer Hearing LLC offers a 30-day money-back guarantee on all premium audio products to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return it in its original packaging for a full refund.
Initiate Your Return
Visit our online returns portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the electronics in their original box, including all accessories, manuals, and cables that were included in the initial shipment.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the returned device, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing